This guide walks you through the installation and commissioning of StorAxxS equipment at a customer site. It covers setting up the network, installing unit equipment, configuring PIN pads and lock controllers, and performing final commissioning tests.

Equipment Required

Documentation

Cabling plans

Site Documentation

StorAxxS Equipment

For the site:

StorAxxS PIN Pad(s)

StorAxxS Hub

StorAxxS Router (Unifi UDM Pro)

StorAxxS Lock Controller(s) *optional

For each group of up to 50 units:

StorAxxS Multiplexer(s)

For each unit:

StorAxxS Unit controllers, including bracket and leads

StorAxxS Smart Locks, including bracket, lead, lock strike, bolts

StorAxxS Mux Connectors (1 way or 4 way) and patch lead

Third Party Equipment

Network Equipment:

Unifi Wireless Access Point(s)

Unifi PoE Switch(es)

Other:

UPS (various)

Racks, patch panels and power rails

Site Provided Services

Power, 240V GPO for the following locations:

Power, 240V GPO for the following locations: Racks power rails and Mutliplexers

Internet - at least 5 Mbps down, under 200ms latency

Overview

Step One - Network Installation

Install Cat6 Cabling Network

1. Run Cat6 Cabling: Cat6 cables provide the necessary connectivity for key network components like wireless access points (WAPs), routers, and internet connections, ensuring stable communication across the network.
   1. Begin by running Cat6 cables to establish a network for wireless access points (WAPs), routers, and the Internet connection. 
   2. Ensure that cables are routed neatly to avoid tangling and interference.
2. Install Data Racks: Proper ventilation prevents overheating, which can damage network equipment housed in data racks, ensuring long-term reliability and performance.
   1. If necessary, install data racks to house network equipment. 
   2. Make sure they are positioned in a well-ventilated area to prevent overheating.
3. Terminate Cables: RJ45 connectors are the standard for Cat6 network cables, providing secure terminations that support high-speed data transfer.
   1. At both ends of each cable, terminate with RJ45 connectors or connect them to a patch panel. Use appropriate tools to ensure a secure and reliable connection.

Install Mux Bus Cabling Network

1. Run Mux Bus Cabling:The Mux bus cabling network allows for communication between PIN pads and the central system, enabling control and monitoring of access points.
   1. Install a Mux bus cabling network (using Cat5/6, 23AWG) to connect each PIN pad. This will allow communication between the PIN pads and the main system.
2. Breakout Each Channel: Breaking out each channel ensures that each PIN pad is individually connected to the Mux bus, allowing clear, direct communication to the main system. 
   1. For each channel, perform a breakout to connect individual cables from the Mux bus. This ensures that each PIN pad can communicate effectively.
3. Terminate Mux Cables: Terminate both ends of the Mux bus cables with RJ45 connectors, ensuring they are firmly attached for a stable connection.

Install Network Equipment

1. Mount Network Devices: Install the WAPs, router, PoE switches, and UPSs in their designated locations. Ensure they are securely fastened and positioned for optimal performance.
2. Connect Power: Connect all devices to a power source. Double-check that power connections are secure to avoid any interruptions.
3. Test Devices: Power on all devices and verify that they are functioning correctly. Check that all used switch ports are active (flashing lights), indicating a proper connection to the Internet.

Install Hub and Muxes

1. Mount Hub and Muxes: Install the StorAxxS Hub and Mux devices in their designated locations, ensuring they are easily accessible for future maintenance.
2. Connect to Power: Power up the Hub and Mux devices. Ensure that all connections are secure to avoid power issues.
3. Test Functionality: Check that all devices are live and operational. Connect the Mux buses to the breakout boards at this stage for further testing.

Install Breakout Boards

1. Position Breakout Boards: Install breakout boards in the specified locations, ensuring they are securely mounted and accessible.
2. Connect Using Patch Leads: Use Cat5/6 patch leads to connect each breakout board in the chain. Make sure connections are tight and secure.
3. Check Indicator Lights: As you connect each board, ensure that the indicator lights on the breakout boards illuminate, confirming they are receiving power.

Connect Unit Equipment Drop Cables

1. Attach Drop Cables: Connect the unit equipment drop cables to the breakout boards.
2. Organise Cabling: Keep all cabling neat and organised, securing them with zip ties to prevent tangling. Ensure there is adequate separation from power cables to reduce interference.
3. Secure RJ12 Cabling: Ensure RJ12 cabling is secured away from any moving parts, such as roller door drums, to prevent damage.

Install PIN Pad and Gate Reed Switch

1. Mount PIN Pad: Install the PIN Pad by connecting it to the Mux bus. Ensure it is securely mounted and easily accessible for users.
2. Install Gate Reed Switch: Install the gate Reed switch, ensuring it is correctly positioned for optimal functionality.
3. Connect Security Cable: Use a 4-core security cable (or similar) to connect the gate motor and Reed switch, ensuring secure connections for reliable operation.
4. Activate the PIN Pad: Connect the Mux bus from the PIN Pad to the Mux and test to confirm that the PIN Pad activates as intended.

Adopt and Configure Network Devices

1. Adopt Devices: Use the Unifi app or visit Unifi UI to adopt the network devices. This process will link the devices to your network.
2. Configure Network Settings: Follow the prompts in the app to configure network settings, ensuring all devices are properly integrated and optimised for performance.

Step Two - Storage Unit Equipment Installation

Mount the Strike

1. Align the Strike: Position the strike in line with the lock to ensure proper engagement when the door is closed.
2. Mark the Holes: Use a pencil or marker to mark the hole locations for the bolts. This step is essential for accurate drilling.
3. Drill the Holes: Carefully drill holes at the marked locations. Ensure the drill bit is appropriate for the surface material (e.g., wood, metal, etc.).
4. Insert and Tighten Bolts: Insert the bolts into the drilled holes and secure them with nuts. Tighten them carefully, avoiding over-tightening, which could strip the threads or damage the material.

Mount the Lock Bracket

1. Align the Bracket with the Strike: Position the lock bracket so that it aligns perfectly with the strike. Mark the location for the mounting holes.
2. Secure the Bracket: Fasten the bracket to the ground or wall, using appropriate screws or anchors to ensure it is firmly in place.
3. Attach the Lock: Use the supplied bolts and nuts to screw the lock to the bracket. Start with a loose fit to allow for adjustments.

Install the RJ12 Drop Cable

1. Route the Cable: Feed one end of the RJ12 drop cable through the designated slot in the bracket and plug it into the lock. This connection is crucial for communication between the lock and the UC.
2. Secure the Cable: Place the protective hood on the lock and secure the cable using conduit or similar materials. Ensure the cable runs neatly up to the Unit Controller.

Align and Secure the Lock

1. Test Alignment: Slide the door towards the lock and close it to check that the strike aligns properly and does not collide with the lock body. Adjust as necessary.
2. Tighten the Lock: Once alignment is confirmed, tighten the lock into position. This ensures it will function correctly when operated.
3. Functionality Check: Open and close the door while sliding it left and right to confirm that the lock engages properly every time. This step is crucial for ensuring reliable operation.

Mount the Unit Controller

1. Attach the Bracket:
   • Begin by positioning the bracket body against the stiffener or wall where the Unit Controller (UC) will be mounted.
   • Use screws to secure the bracket firmly, ensuring it is level and stable for the UC.
2. Attach the UC to the Bracket:
   • Once the bracket is mounted, attach the UC to the bracket head, ensuring it hangs down for proper alignment.
   • This orientation is crucial for effective operation and accessibility.
3. Secure with a Lock Nut: 
   • Use a lock nut to secure the UC in place on the bracket head. Tighten it gently to avoid damage, ensuring that the UC is stable but still allows for slight adjustments if needed.
4. Connect RJ12 Cables:
   • Connect the RJ12 cables, ensuring the “Net” cable is directed towards the Mux. This setup facilitates proper communication within the system.
   • After connecting, mount the UC onto the bracket body, ensuring it sits securely.

Secure the Cabling

1. Organise Loose Cables: Use zip ties to secure any loose cables to the bracket, preventing them from becoming snagged or damaged.
2. Tidy Excess Cables: For any excess cable length, loop it neatly and secure it with zip ties to maintain a clean installation.
3. Ensure Proper Cable Droop: Make sure RJ12 cables have a slight droop before reaching the UC sockets. This helps prevent condensation from flowing down the cable into the UC.

Test the Operation

1. Final Checks: Ensure that all components are securely mounted and that the installation area is tidy and organised.
2. Door Operation Test: Perform the door's opening and closing operation at least twice to verify that the installation is correct and that the lock engages as expected. Look for any signs of misalignment or issues during operation.

Step Three - Commissioning

Get started

View User App Guide for Installers for more details about the app

1. Power Up: Turn on all equipment that has been properly installed.
2. Check Connection: Wait until all units are online. The light on the Unit Controller (UC) should turn solid BLUE when ready.
3. Open the Staff Access Control App: Launch the app on your phone. If you haven’t downloaded it yet, find it on the Apple App Store or Google Play Store. Facility organisations may have their own specific apps, so make sure to download the one relevant to the organisation.
4. Verify Commissioning Mode: Ensure the site is in 'Commissioning Mode.' This will be displayed in the User app with a clear notification at the top of the screen.

Initiate a Test

1. Close the door (or activate the microswitch, if available) to trigger a test on the UC.
2. The UC will begin its test sequence, indicated by a cycling LED light that shows red, green, blue, purple, yellow, and white.
3. The actuator will extend and then retract. Check that the lock holds the door securely while extended. If it retracts too quickly, press the “Lock” button to retry.
4. The ambient light will turn on, take a snapshot, and flash five additional times. Other background tests, such as WiFi strength and ping tests, will occur simultaneously.
5. Once the test finishes, the LED will return to solid blue, indicating readiness for the next step.

Access and Record Test Results

Accessing the test results

1. Tap the ‘Controllers’ tab located at the bottom of the screen.
2. Scroll through the list of controllers to find the UC you just tested. Compare the serial number displayed on the app with the serial number on the UC to ensure they match.
3. Tap ‘Add Result’ next to the UC you tested. This will take you to the Test Results page.
4. On this page, check that the snapshot is clear. Confirm that all tests have passed by reviewing the test indicators.
5. Use the Lock and Unlock buttons to verify that the actuator opens and closes properly, and ensure all lights functioned correctly during the test.

Creating a New Unit (if necessary)

Creating a new unit from the test results page

1. If your unit isn’t listed in the ‘Assign Unit’ dropdown, tap the ‘+’ button next to it.
2. A modal will appear for creating a new unit. Type in the unit name you wish to assign and then tap the ‘Create Unit’ button to finalise.

Step Four - Configuring PIN pads and Lock Controllers

Access the Product Manuals:

Before proceeding, download and review the product manuals for the PIN Pads and Lock Controllers

Configuring the PIN Pads:

1. Navigate the Menu System:
   • Use the PIN Pad’s menu system to configure its settings. Refer to the PP PIN Pad Product Manual for detailed step-by-step instructions on how to access and navigate the menu.
   • You’ll be able to set up user codes, configure PIN access levels, and set time schedules if required.
2. Changing the Master Code:
   • One of the most crucial steps is changing the default master code. This ensures the security of the system and prevents unauthorised access.
   • Follow the specific instructions in the manual to reset and change the master code during the configuration process.
3. Secure the Master Code:
   • After changing the master code, it’s important to record and securely store it.
   • Notify StorAxxS of the new master code by sending it to us directly. This will ensure that, in the event of any issues, we can assist with access and prevent lockouts.

Configuring the Lock Controllers:

• The Lock Controller Product Manual will guide you through the steps for setting up the lock controller, including assigning locks, connecting to the system, and managing power settings.
• Ensure the lock controllers are paired with the correct doors and units, and test functionality after setup.

Final Testing:

1. After configuring the PIN Pads and Lock Controllers, perform a final test:
   • Test each PIN Pad by entering valid and invalid codes to ensure they function correctly.
   • Check the lock controllers by triggering the locking and unlocking mechanisms to confirm smooth operation.
2. If everything is working as expected, the configuration is complete.

Document Changes:

• It’s a good idea to keep a log of the changes made, including user codes and access levels, for future reference.
• Ensure all configured PIN Pads and Lock Controllers are secure and ready for daily operation.

By following these steps and referring to the provided product manuals, you can ensure your PIN Pads and Lock Controllers are set up properly, with full security and functionality in place.

Additional Information - PMS Integration with StorAxxS Systems

If Property Management System (PMS) integration is required for your site, StorAxxS staff will need to work closely with facility operators and site staff to ensure the integration is set up correctly. The integration process can vary depending on the PMS in use, so direct communication is essential for a smooth setup.

Direct Coordination with Facility Operators

1. Why Communication is Key:
   • The integration process often requires detailed knowledge of the site’s setup, the equipment in use, and the specific requirements of the property management software (PMS). StorAxxS staff will need to coordinate with the facility operators and site staff to gather this information.
   • This ensures that the system is properly integrated into the daily operations of the facility, and any unique configurations or special requirements are accounted for.
2. Steps for Coordination:
   • StorAxxS staff will schedule a meeting or series of calls with the site team to gather details about the existing infrastructure, access points, and any specific customisations required for the PMS.
   • If necessary, remote access to the facility’s computer systems may be arranged to assist with software setup and integration.

Understanding the PMS

Different Property Management Systems (PMS) function in unique ways, and StorAxxS integrates with several of the most common ones in the industry, including Sitelink and Storganise.

• Sitelink: A widely-used PMS known for its cloud-based system, Sitelink often requires integration with both on-site and cloud platforms.
• Storganise: This system may need more direct control over access devices and scheduling, which can involve complex integration steps.

Software Installation on Local PCs

Some PMS integrations may require software to be installed directly on a local PC at the site.

1. Why This is Needed: Certain PMS platforms need local access to the computer network for database queries, reporting, or direct control over entry systems.
2. Installation Process: StorAxxS staff will guide the facility operators through the installation process or may handle the installation remotely. This includes ensuring that the software is installed in the correct directories, properly configured, and that any firewall or network permissions are set up to allow communication between the StorAxxS system and the PMS.

Testing and Finalisation

• Once the integration setup is complete, StorAxxS staff will test the connection to ensure it works seamlessly with the facility’s systems. This includes verifying that access controls, reports, and user management features are functioning as expected.
• Any troubleshooting or adjustments will be made during this phase to guarantee the system’s performance meets the site’s operational needs.

Resources

Support System

Check out our  Installer Knowledge Base articles

Call (07) 3088 8092  to talk to our staff

Email support@storaxxs.com to create a ticket in our help desk