Staff Quick-Start Guide

This guide covers the most common functionalities of the StorAxxS user dashboard. Full User Guides have been provided that cover everything you need to know about the system. 

This guide is intended for site staff to operate the access control system via a desktop or mobile app.

Admin Dashboard

This can be accessed by any modern web browser at: https://axxs.tech

Navigation

Collapsing/Expanding side menu

The navigation is on the left and can be expanded or contracted with thesymbol

Changing sites with the site selector

If you have access to multiple sites use the site selector in the top left to change sites.

Site Map Overview

Example of a site map

1. Map dropdown: If a site has multiple maps (for example, a ground floor and a first floor), click this dropdown to swap between maps

2. Site background: We create a background or outline of the site that we place our units over the top of. This layer of the map can’t be interacted with, and is locked down from our end.

3. Units: Each unit on the site is marked on the site map, and provides real-time lock, door, rental and alarm status information. Specifics of the unit icons will be covered below.

4. Control Icons:From top to bottom these icons control:
   1. Enabling/Disabling Edit mode
   2. Show the legend
   3. Recenter the map
   4. Zoom in/Zoom out

Site Map - Control Units

Navigating the site map modal

Clicking on a unit on the site map will display the unit modal

Modal actions

1. Unit and area name: This area shows the name of the unit, as well as what area it’s in. Most sites will only have a single area.
2. Status tabs:These statuses also show when hovering over a unit on the site map (see left). 
   1. Normal/Clean/Repair: Shows whether the unit is in a normal state, or if it has been set to Clean/Repair and needs attention.
   2. Closed/Open/Jammed: Shows the door status, and whether it’s currently open or closed, or if it’s an automatic door, whether the door is jammed.
   3. Locked/Unlocked/Overlocked: Shows the lock status, and if the unit has been overlocked due to a customer’s nonpayment.
   4. Vacant/Rented: Shows the rental state of the unit.
3. Door control: This dropdown allows you to either lock or unlock the unit remotely. If it’s an automatic door, the door will also open.
4. Latest snapshot: Click this dropdown to show the latest snapshot that was taken by the camera in this unit. This may be from a door opening or closing, or from an alarm triggering.
5. Clean/Repair: Set the unit into a Clean/Repair state, marking that it needs attention in some manner.
6. Close: Closes the modal

Customer Management

Customer list

• Click New to add customers

• Clicking on a customer’s name takes you to their details page

SiteLink customers will be added to the system through the integration, and the email column for these customers will be empty.

Customer Details

Customer detail page

1. Details: This section displays contact information about the customer.

2. Access Control and Activity tabs: These tabs show what units a customer has access to, and their recent open/close activity on site, respectively.

3. Access permission action dropdown: This dropdown allows you to remove customer’s access permissions when one is selected via the checkbox in the row. This shouldn’t ever need to be used, as access permissions are added and removed automatically during the permissions ingest process from the Sitelink software.

4. Access permission: Each unit a customer has access to on a site is added as a new row into this table. It shows what the unit is, what site it’s on, if they were invited as shared access to the unit and an expiry date for timed rentals. There is also a dropdown that allows you to lock or unlock units directly from the customer’s page.

5. New permission button: This button allows staff to create and assign access permissions to a customer directly, without going through Sitelink or the Fort Knox booking flow. This isn’t recommended, as it will cause a discrepancy between the StorAxxS and Sitelink systems.

6. Customer Actions dropdown: Allows staff to edit customer information (name, email phone number, postal and billing addresses) and allows you to delete a customer from the StorAxxS system.

Organisations with a SiteLink integration should minimise editing customer details directly from the StorAxxS dashboard, as most customer information is imported during system synchronisation with SiteLink. Editing customer data can cause discrepancies between the two systems.

Units List

This page shows all of the units onsite at a glance. Units are added either by StorAxxS staff prior to site setup, or by installation staff at time of onsite commissioning.

Units list

The main function of this page is to remotely lock or unlock units, and to check the Lock and Door statuses of units at a glance, indicated by the icons on the right hand side of the page.

• Red lock: Unit is locked

• Green lock: Unit is unlocked

• Red door: Unit is closed

• Green door: Unit is opened

The statuses are not linked in any way (example: a unit can be opened and locked).

The other columns indicate, from left to right:

• Name of the unit in the StorAxxS system.

• Type of unit in the StorAxxS system. This is usually ‘storage’.

• Site the unit is located at.

• Unit Controller that is assigned to the unit.

• The current Rental Status of the unit.

• Ingest Name, or the name of the unit in the Sitelink system.

Unit Details Page

Unit detail page

1. Name, ID, Lock and Door indicators: This section shows the unit’s name in the StorAxxS system, its ID number, which is mostly used for troubleshooting with StorAxxS support staff, as well as the current state of the lock and door (locked or unlocked, and opened or closed, respectively).

2. Door control dropdown: This dropdown, like the ones on the customer details and units list pages, allows staff to remotely lock or unlock the door from the dashboard. The icons above will update in real-time to reflect the status change.

3. Details pane: This side menu lists all relevant information regarding the unit, from its name, the site it’s at, the area it’s in, and what controller it’s connected to.

4. Set Clean/Repair: This checkbox opens up a window that allows staff to set the unit into a clean/repair state, marking it as needing attention for some reason. Staff can enter a note when setting the status that can be reviewed later.

5. Tabs:
   1. Activity: Shows opens, closes, locks and unlocks as well as if the unit goes into an alarming or clean/repair state.
   2. Access: Shows all customers and users who have a direct access permission to the unit, either via a booking, or through manually setting an access permission.
   3. Shared Access: Shows if there have been any shared invitations for the unit sent out and accepted.

6. Activity log: Shows all of the activity of the unit as noted above, as well as allowing staff to check snapshots taken at each state of the opening/closing process, along with a date and time of the event, and who performed the action, either customer or user.

Profile Management

By clicking on the circle with the user’s initials in it in the top right hand corner of the dashboard, the user can access their own profile settings, and can check information about their account, as well as reset their password or site PIN.

Profile settings

1. Details: Shows all relevant details of the user, such as name, email address, phone number, and ID number.

2. Tabs:
   1. Permissions: Shows what user permissions a user has. They can have multiple permissions (for example, someone can be a Site Manager at three different sites, and would have three different rows).
   2. Activity: Shows all open/close/lock/unlock activity performed by this specific user.

3. Actions dropdown: From here, users can edit their own account details (name, email, phone, etc), change their login password, or change the PIN code they use to open gates on the site.

StorAxxS User App

The mobile app can be downloaded by scanning the QR code or directly from here:

Login

Accessing the staff login page

To sign in to the StorAxxS app:

1. Download the StorAxxS app relevant to your organisation from the app store
2. Open the app
3. Tap the Login button
4. Tap Staff login underneath the login button
5. Enter the same credentials you use on the dashboard

Changing sites on the user app

If a staff member has access to multiple sites, they can change site by tapping the site initials in the top right corner.

Access List

View site units

To navigate the access list page:

1. The page breaks the current units down into status headings
2. Tap on a heading to expand the dropdown and show the units underneath
3. To search for a unit by name, use the search field at the top of the page
4. Tap the checkboxes to the right of the units to enable multi-select and unlock multiple units at once
5. Tap on the unit row itself to open the unit detail page

Unit Access Page

Unit access page

The unit detail page’s main function is to allow users to lock and unlock any unit they need to at will. Simply press the unlock button and listen for the linear actuator lock to move. The status on the app will update in real-time based on the lock and door state of the unit. This page also shows what controller is attached to the unit at the top.

Bluetooth Access

Bluetooth fallback notification

Sometimes the internet at a facility is unavailable or the StorAxxS hub is offline, however, the storage unit door can still be operated using the StorAxxS User App. 

Upon recognising that the internet is not available, the StorAxxS app will automatically attempt to communicate with the unit controller using the mobile device’s Bluetooth signal. If the Bluetooth connection between the mobile device and the unit controller is successful, the storage unit door will unlock.

This process is seamless for the user. A message (see below screenshot) will be displayed informing the user that ‘fallback to Bluetooth’ will be attempted.

Sitelink Integration

If you are using SiteLink for customer bookings then the integration will have been set up on the PC in the site office that runs SiteLink. 

When customers have their PIN code pushed from SiteLink (on payment or pre move in) our system will automatically pick this up and:

1. Create a customer if there’s no matching customer in StorAxxS with that mobile number

2. Add a booking and unit access for the customer

When a PIN code is cancelled in SiteLink this will also be cancelled in StorAxxS. For more information of PIN codes please view:

• Customer -PIN Codes