How to manage PIN codes

This article details how to view, create, edit and delete PIN Codes using the StorAxxS Customer App.

Instead of requiring your guest to create an account, additional PIN codes can be created to share access to the facility. This is useful for when you want someone to have quick access to the facility, but not require an app to be installed on their device.

Note that a PIN code will only provide your guest with access through the facility gate, unless the facility has enabled the "Unlock unit via PIN Pads" feature. If the feature is enabled, it will allow your guest to unlock your StorAxxS secured unit at the same time as the facility gate, using the PIN pad.

See "Open the gate and access your unit using the PIN pad" section in the 'How to Access your Storage Unit article.

Managing PIN Codes in the App

1. In the app open Profile from bottom navigation
2. Select Security
3. Choose PIN Codes

Viewing current PIN Codes in the App

To manage the PIN Code select one of the following:

1. New: Add new PIN code
2. Status Bar: PIN code status
3. Pencil: Edit the PIN
4. Eye: View the PIN
5. Garbage can: Delete the PIN. You won't be able to delete the last PIN in your account

You may not be able to edit a PIN that originated from another system, such as SiteLink. Please contact site staff to make changes.

Create a New PIN Code

1. Click New to create a new code
2. Fill out the New PIN code form
3. Tap Submit

Create a new PIN code

1. Enter a PIN code that is at least 6 digits and does not repeat numbers.
2. Create a PIN description (nickname) for the PIN code.
3. Optional - configure the Start date you’d like the code to become active.
4. Optional - configure the Expiry date you’d like the code to expire.

Review the PIN Code status

PIN Code status

Tap to expand the status bar and display the PIN codes’ status:

1. Red: Expired

2. Orange: Upcoming - the code will become active on the configured start date

3. Green: Active

Edit a PIN Code

Select the ‘Pencil’ icon to update the code’s description, start date or end date 

Edit PIN code

View a PIN Code

Select the ‘Eye’ icon to reveal or hide the PIN code.

Reveal the PIN code

Delete a PIN Code

Select the ‘Garbage can’ icon to delete the PIN code. 

Delete a PIN code

NOTE: it is NOT possible to delete a PIN code if it's the only one listed.

Reviewing PIN Code Usage

Usage of PIN Codes will show up in the normal activities list. The only difference is that the nickname you gave the PIN will show on the activity instead of your name.

Related Articles:

• Customer App - Download, Register, Link
• How to Access your Storage Unit
• Sharing Access to your Unit
• How to Update Your Account Details