Customer enters their phone number incorrectly

If a customer enters their own phone number incorrectly during app registration, but the Loxon staff enters it correctly during the SiteLink onboarding, there will be duplicate customers in the StorAxxS system. This article covers how to rectify the situation and make sure the correct customer has the correct access permissions.

Setup:

SiteLink entry: John Doe, 0414 556 789 (correct)

StorAxxS entry: John Doe, 0414 566 789 (incorrect)

In this instance, there will be two 'John Doe' customers in the StorAxxS system, and the access permissions for the unit and gate will be assigned to the one with the correct phone number, as it was ingested via SiteLink. However, the account that the customer registered will have no access permissions, as they entered a different phone number.

Resolution:

1. Find the customer with the incorrect phone number in StorAxxS and click on their name in the customer list page.
2. Hover over the 'Action' dropdown and click 'Delete', followed by the confirmation.
3. Have the customer re-register via the app again, making sure their credentials are correct.
4. Access permissions will sync to the customer account correctly upon completion of registration.